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Return and Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Casual Clothing: Short Sleeve T-Shirts, Long Sleeve T-Shirts, Tank Tops, Sweatshirts and Hoodies

Each clothing order is custom and printed on demand; therefore, we do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days.

If there is a defect and the customer does want want a replacement, a refund will be provided.

We do not accept returns or replacements in the case where the customers needs a smaller or larger size. You can use the Casual Clothing Size Charts for Men and Women as a guide for your shopping.

Non-Returnable Items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional Non-Returnable Items:

*  Gift cards
*  Downloadable software products
*  Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do NOT send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

*  Book with obvious signs of use
*  CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
*  Any item not in its original condition, is damaged or missing parts for reasons not due to our error

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    1.  If you haven’t received a refund yet, first check your bank account again.
    2.  Then contact your credit card company, it may take some time before your refund is officially posted.
    3.  Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at info(at)cherishedcraving.com.

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info(at)cherishedcraving.com and send your item to:

    Cherished Craving
    Attn: Allie Mendoza
    1659 Branham Lane Suite F-183
    San Jose, California USA 95118

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping

    To return your product, you should mail your product to:

    Cherished Craving
    Attn: Allie Mendoza
    1659 Branham Lane Suite F-183
    San Jose, California USA 95118

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.